Returns and Exchanges

  • If you bought the wrong size or simply change your mind we will happily exchange/refund your items within 14 days of purchase.
  • SALE ITEMS will not be offered a refund or exchange.
  • Please return goods to below address in unused and original condition including all tags and packaging, as well as proof of purchase. Once returns are sighted and approved your exchange/refund will be processed within 5 business days. 
  • Shipping costs are non-refundable. You are responsible for paying for your own shipping costs when returning/exchanging an item. You will need to ensure the return postage is traceable, Skittle and Mouse takes no responsibility for missing packages. You will need to cover the cost of shipping for exchange returns in Australia and internationally unless the garment is faulty or an error on our behalf.

 

Please email skittleandmouse@gmail.com stating why you wish to exchange or return your item and include your order number. Skittle and Mouse will reply via email with instructions. After receiving your returns authorisation, please return your order via a trackable post to:

Skittle and Mouse Return
P.O. Box 198
Wahroonga, New South Wales, 2076
AUSTRALIA

 

If you have any questions about shipping or returns, please feel free to contact us at skittleandmouse@gmail.com